Customer Satisfaction
ANDES have an excellent record of running trips that are well-organised, enjoyable and interesting. The latest Customer Survey on this page is for customers who climbed and skiied in the Andes with us from 2014 to 2019. Also included are results from our previous survey from 2010 to early 2014.
Sunbathing at 5800m before breakfast.... how much better does it get.? This photo was taken one morning on our February 2013 Puna de Atacama expedition, while at the 5800m high camp on Cazadero.
Customer Survey 2014-19
ANDES RUN TRIPS THAT ARE ENJOYABLE, INTERESTING AND GOOD VALUE
ANDES send all customers on all trips a questionnaire on their return home. The majority of our customers, approximately 75%, return these to us. Results from all customers returning questionnaires during the period February 2014 to February 2019 are shown below. This time period included expeditions to high altitude and remote areas, unsuccessful Aconcagua expeditions, First Ascents trips in Argentina and Peru, ski-mountaineering holidays to Argentina, Bolivia and Chile and both privately organised and scheduled itineraries.
ENJOYMENT
95% of customers found their trip either 'Enjoyable' or 'Very Enjoyable'. Asked to rate this on a scale of 1 to 5 (3 being neutral) the average score was 4.7 out of 5 . We received no negative scores of 1 or 2.
INTEREST
90% of customers found their trip either 'Interesting' or 'Very Interesting'. Asked to rate this on a scale of 1 to 5 (3 being neutral) the average score was 4.6 out of 5 . We received two neutral scores of 3 and no negative scores of 1 or 2
GOOD VALUE
89% of customers found their trip either 'Good Value' or 'Very Good Value'. The remaining 11% rated their trip as neutral (neither good nor bad value). Asked to rate this on a scale of 1 to 5 (3 being neutral) the average score was 4.6 out of 5 . We received no negative scores of 1 or 2
ORGANISATION
100% of customers found their trip either 'Well Organised' or 'Very Well Organised'. We received no neutral or negative scores on this measure. Asked to rate this on a scale of 1 to 5 (1 being a shambles, 3 being neutral) the average score was 4.9 out of 5 .
WE ARE CONSISTENTLY GOOD AS WELL
In four previous surveys of customer satisfaction in 2001, 2005, 2008 and 2014, Andes recorded the following rates
Enjoyment -- 88%, 97%, 100%, 92%
Interest -- 95%, 93%, 94%, 98%
Good Value -- 85%, 84%, 84%, 80%
Organisation -- 91%, 94%, 100%, 98%
Customers on an ANDES expedition relaxing after dinner at our first camp in the Chilean Puna de Atacama, March 2016. A photo showing some of the ways our trips are so enjoyable - small groups, a relaxed atmosphere and plenty of sunshine. Of course we do not claim to be in direct control of the sunshine.!
Customer Survey 2010-14
ENJOYMENT
92% of customers found their trip either 'Enjoyable' or 'Very Enjoyable'. Asked to rate this on a scale of 1 to 5 (3 being neutral) the average score was 4.5 out of 5. We received only one "un-enjoyable" score of 2 and none of 1
INTEREST
98% of customers found their trip either 'Interesting' or 'Very Interesting'. Asked to rate this on a scale of 1 to 5 (3 being neutral) the average score was 4.6 out of 5. We received one neutral score of 3 and no negative scores of 1 or 2
GOOD VALUE
80% of customers found their trip either 'Good Value' or 'Very Good Value'. A further 15% rated their trip as neutral (neither good nor bad value). Asked to rate this on a scale of 1 to 5 (3 being neutral) the average score was 4.1 out of 5.
ORGANISATION
98% of customers found their trip either 'Well Organised' or 'Very Well Organised'. Asked to rate this on a scale of 1 to 5 (3 being neutral) the average score was 4.6 out of 5. We received only one bad score of 2 for organisation
Before booking one of our expeditions it's also worth reading the comments about our style of expedition, as we lead smaller, more interesting and more adventurous trips than many big companies.
If you need any more general information about ANDES and the way we run our courses and expeditions visit our general information page
